Implementation
For project, non-project, simple startup and functionality we provide onsite and remote technical support and implementation solutions including total project management. Our Services are designed to facilitate the high planned uptime for your business. We support most of your Infrastructure's technical support-solution by our proven methodologies. Our Implementation covers different platform and different technology. We provide Bronze (8x5), Silver(12x7) and Gold(24x7) and Platinum (24x7+)
Maintenance
Today's heterogeneous technology environments generally require multiple level of contract agreement to ensure all management aspects are covered. We are providing maintenance support solution lifecycles, and meet the rapidly changing needs of the business. As experts in maintenance area, we usually take care the customer by professional service including large-scale maintenance. We hold our customer's expectations in high regard and consistently strive for 100% satisfaction.
Architect Design Support
We can plan, design, architect, build, and maintain your all of network, security, datacenter, Infrastructure, BMS and BAS as well as train your staff on how to operate the new environment. We are providing innovative, efficient and quality architectural design solutions for Office, remote Office or building related to Technology Infrastructure. Our support open for SME to Large Industry.
Project Management
As part of the project delivery process BTP has a very extensive project management process to ensure timeline, reporting, milestone, effort, discipline, teamwork, quality, smooth process delivery and implementation. We cover A-to-Z project management process to ensure end-user's expected business grade including SLA, OLA and BLA. We bring you the strategic project management solution to reduce your implementation cost with any design and architecture. Our target to achieve quality assurance through every project deliverable. BTP management will remain focused to ensure synergy among the project teams. The quality activities employed by all aspects of the organization will be coordinated and communicated to optimize the project quality.
Managed Services
We supports clients with Managed Service Solutions by focusing on financial and technologic aspect. We let them have our reliability by technology visibility, control, monitoring and scalability. We represent a customized managed services contract for the client which contain different workforce management in terms of different category of business. The offer brings a clear choice between operational budget and capital budget. By Managed Services we offer business management in all technological processes starting from Infrastructure to building or some specific areas. It enhanced value and cost savings. It helps to Improve quality and service, while reducing risk Efficient time and expense controls.
After Sale Support
We provide first grade and quick support for our user. Our helpdesk ready to support you always. We propose different types of Support SLA and customizable maintenance contract. In some cases and according customer requirement we can outsource our technical resource user maintenance contract and team. We also provide workshop and training to assist user team to ensure business support quality.